Reference

bolahiu Privacy Policy – What We Collect and Why

At bolahiu, your personal data is handled with clear rules: we collect only what is needed to run your account, process payments through DANA, OVO, GoPay and QRIS…

DANA & QRIS coveredAccount data transparencyRetention periods disclosedYour rights listed clearly
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bolahiu bolahiu Privacy Policy – What We Collect and Why
PRIVACY CONTACT ROUTES

How to Reach Us About Your Personal Data

If you need to request a copy of your data, ask us to correct an error, or raise a concern about how we handle your information, our privacy support team is reachable every day from 08:00 to 23:00 WIB. You can also reach us from Semarang or anywhere else in Indonesia using the channels below — responses to data requests are sent within three business days.

Team online

Live Chat

Open the chat widget in your account dashboard to start a privacy request conversation directly with our data-support team during operating hours.

Email Support

Send your data request or correction inquiry to our dedicated privacy address; include your registered phone number so we can verify your identity quickly.

Account Panel

Log in, navigate to Settings › Privacy, and submit a data access or deletion request from inside your account without contacting support first.

HOW WE HANDLE YOUR DATA

Six Ways bolahiu Keeps Your Information Secure

Data security at bolahiu operates on several layers: encrypted storage, access controls, defined retention windows and a clear process for account deletion requests.

Encrypted Account Storage

Your password and phone verification code are stored as one-way hashes; even our internal team cannot retrieve your raw credentials from the database.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. No advertising cookies are placed without your consent.

Data Retention Windows

Account profile data is kept while your account is active. Transaction records — including bank transfer and virtual account logs — are retained for the period mandated by applicable regulations.

Third-Party Access Controls

Payment providers such as QRIS acquirers and GoPay gateways receive only the minimum data needed to process a transaction; they operate under their own privacy frameworks.

Your Correction Rights

You may update your name, phone number or email address from the Account Settings panel at any time. If a field is locked, contact our support team to initiate a verified correction.

Account Deletion Requests

To delete your account and associated personal data, submit a written request through the Account Panel or via email. Deletion is completed within seven working days where local law permits.

Answers to Common Privacy Policy Questions

The questions below cover the data rights, access steps and contact routes that we hear about most from people exploring the bolahiu Privacy Policy. If your question is not here, the live chat team is available daily until 23:00 WIB.

We collect your name, phone number, email address and device identifiers at registration. Once you deposit via DANA or a bank transfer, we also log transaction references and amounts to maintain your account history.

We share only what payment processors need to complete a transaction — for example, a settlement reference with your QRIS acquirer. We do not sell personal data to advertisers or data brokers under any circumstances.

Transaction records from OVO, GoPay, bank transfer and virtual account deposits are retained for the period required by applicable regulations. Profile data is held while your account remains active and deleted within seven days of a confirmed deletion request.

Yes. Log in and go to Settings › Privacy to submit a data access request, or email our privacy team with your registered phone number. We respond within three business days where local law permits.

Submit a deletion request through the Account Panel under Settings › Privacy or send a written request by email. Deletion is processed within seven working days, subject to any retention obligations that depend on local law.

We use session cookies to keep you logged in and analytics cookies to measure page load performance. You can adjust cookie preferences in your browser settings; disabling analytics cookies does not affect your ability to log in or deposit.

Reach our privacy support team via live chat in your account dashboard (08:00–23:00 WIB daily) or by email. Include your account phone number and a brief description of the concern so we can locate the relevant records quickly.

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